Saturday, November 14, 2009

Communicate in the IT workplace

5 Ways you could improve your communication with others


1. Actively Listening

Focus and pay attention. Maintain eye contact. Don't just listen to the words, hear the message. Don't interrupt. Do not become distracted. Acknowledge what the other person is saying. This may be by way of a nod or a "yes" or a "uh, huh". If you don't understand something tell them. Provide feedback.


2. Body Language

Your body language speaks for itself. Give the other person your full attention. Do not try and do something else whilst in a conversation with others. You may be listening, but the other party will think your not. Face the other person and maintain eye contact.


3. Voice

Speak with confidence. Ensure your voice is at an appropriate level. Do not speak too loudly or too softly. Do not speak too fast. Do not use unnecessary complicated words that others may not understand, keep it simple.


4. Be Honest

Honesty is the best policy. Always be upfront and respect others opinions and views. Don't get angry, if you find yourself getting upset, excuse yourself and take a break. Always resume the conversation and never leave it open.


5. Manners

Smile when being greeted. Always use please and thankyou. Never be rude. Do not eat or chew while speaking.